02ServicesAssistants
Enquiry & Booking Assistants
Every enquiry answered. Day and night.
We build a chat assistant for your website and WhatsApp that answers enquiries, captures leads, books appointments and follows up. It works from your own business information and hands over to your team when it matters.
01 What it does
An enquiry and booking assistant is a chat assistant on your website and WhatsApp that answers customer questions, captures leads and books appointments around the clock, using your own business information.
The work it takes over
- 01
Website and WhatsApp chat
An assistant on the channels your customers already use.
- 02
Lead capture and qualification
Collect the right details and pass qualified leads to your team.
- 03
Appointment booking
Check availability and book meetings directly into your calendar.
- 04
FAQs and enquiries
Accurate answers from your own knowledge base, with a clear hand-off when needed.
- 05
Follow-up
Polite, timely follow-ups so no enquiry falls through the cracks.
- 06
POPIA-conscious by design
Clear notices, consent and sensible data retention.
02 Why it matters
Sound familiar?
- 01
Enquiries after hours
Prospects message at night and on weekends, then buy from whoever answers first.
- 02
The same ten questions
Your team answers identical questions all day instead of closing work.
- 03
Leads that go cold
Follow-ups slip when everyone is busy, so warm leads disappear.
03 Where it fits
At work in your industry.
- Professional services
- Qualify new client enquiries and book consultations while the team is in meetings.
- Retail
- Answer stock, delivery and returns questions instantly, at any hour.
- Healthcare admin
- Handle appointment requests and practice questions, with sensitive matters routed to staff.
- Property
- Respond to listing enquiries, pre-qualify buyers and tenants, and schedule viewings.
Examples of what is possible, not client results
04 What it returns
What it typically gives back.
- 20+ hours
- Typically saved every week
- ~40%
- Typical reduction in operating cost
- 3–6months
- Typical payback window
Typical results. What you see depends on your business; we agree a baseline with you before any work starts.
05 How it is delivered
Three steps, in order.
- 1
Teach
We gather your FAQs, services, policies and tone of voice into a knowledge base.
- 2
Launch
We deploy the assistant on your site and channels, with hand-off rules to your team.
- 3
Improve
We review conversations, fill knowledge gaps and tune answers every month.
06 Questions
Questions, answered.
01Will the assistant make things up?
We ground the assistant in your own approved information and instruct it to hand over to a person when it does not know. We review conversations to keep it accurate.
02Can it hand over to a real person?
Yes. You decide when it should escalate, and it passes the conversation and contact details to your team.
03Does it work on WhatsApp?
Yes, we can deploy assistants on your website and on messaging channels such as WhatsApp Business.
04Will customers know they are chatting to an automated assistant?
We recommend the assistant says upfront that it is an AI assistant, and offers a person whenever one is needed. Being open about it builds trust.
05How is it priced?
Value-based: typically 10-20% of the return delivered. A free 30-minute consultation gives you the numbers for your business.
08 Free 30-minute discovery call
Talk to us about enquiry and booking assistants.
Next opening Mon, 16 Nov, 09:00 SAST